Privacy Policy

Sada Shiv Sahay Foundation (“we”, “us”, “our”) operates this website. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have. By using this website or placing an order, you consent to the practices described here.

1. Information We Collect

We collect the following categories of information:

• Contact & identity details — your name, email address and mobile number provided at checkout or when contacting us.
• Shipping & billing details — your delivery address, city, state and PIN code, used to fulfil and deliver your order.
• Order information — the books you purchase, order value, order history and communication related to your orders.
• Payment information — payments are processed securely by our payment gateway, Razorpay. Your card, UPI, net banking or wallet details are entered on Razorpay's secure, PCI-DSS-compliant systems. We do not collect or store your full payment credentials on our servers; we only receive a confirmation and payment reference.
• Technical & usage data — basic, largely anonymised information such as browser type, device, pages viewed and interactions, collected through cookies/local storage to keep the site working and to improve it.

2. How We Use Your Information

• To process, fulfil and deliver your orders.
• To send order confirmations, dispatch and delivery updates, and tracking details.
• To handle returns, replacements, cancellations and refunds.
• To respond to your enquiries and provide customer support.
• To detect, prevent and address fraud, security or technical issues.
• To comply with legal, tax and regulatory obligations.
• To send you updates about books, satsang or offers — only where you have not opted out. You can unsubscribe at any time.

3. Legal Basis for Processing

We process your personal data on the basis of your consent, to perform our contract with you (fulfilling your order), to comply with legal obligations, and for our legitimate interests in operating and improving our services — consistent with the Digital Personal Data Protection Act, 2023 and other applicable laws in India.

4. Sharing of Information

We do not sell or rent your personal data. We share it only with trusted parties who help us operate our business, and only to the extent necessary:

• Payment gateway — Razorpay, to securely process your payment.
• Logistics & courier partners — to deliver your order to your address.
• Service providers — hosting, analytics and communication tools that support the website.
• Legal authorities — where required by law, regulation, legal process or a valid government request.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, and to comply with legal, accounting and tax requirements. When no longer needed, your data is securely deleted or anonymised.

6. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. Payment transactions are encrypted and handled by Razorpay's PCI-DSS-compliant infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Local Storage

We use minimal cookies and browser local storage to remember the items in your cart, keep the site functioning, and understand aggregate usage so we can improve. You can control or disable cookies through your browser settings, but some features — such as the shopping cart — may not work correctly if you do.

8. Your Rights & Choices

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where legally permissible.
• Withdraw consent or opt out of marketing communications.
• Raise a grievance regarding the handling of your data.

To exercise any of these rights, email us at ushachouhan6600@gmail.com. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party sites or apps (such as our live satsang app). We are not responsible for the privacy practices of those third parties and encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. We encourage you to review this page periodically.

12. Contact & Grievance Officer

For any privacy questions, requests or complaints, please contact our grievance officer at ushachouhan6600@gmail.com or call +91 77348 47026. Registered address: Khasra No. 1292/1134, Keru, Sonaro ki Pyau, NH-125, Keroo, Jodhpur, Rajasthan - 342024.